Player account · Identity · Payments
Identity checks and withdrawals: protect your documents
A regulated operator may request identity evidence. Check the recipient, exact domain and submission channel before sharing it.
A regulated operator may request identity evidence. Check the recipient, exact domain and submission channel before sharing it.
Check the website before sending identification
Find the domain and legal entity in the official register and enter that address yourself. An unexpected message may lead to a copied website displaying a genuine company name or licence number.
HTTPS encrypts the connection; it does not certify gambling authorisation. Compare the domain, declared recipient and procedure available inside the verified customer account.
Separate registration, verification and withdrawal
French regulator ANJ distinguishes provisional registration from validation of player information. Read the operator’s document requirements and procedure. A displayed balance does not mean every payment check is complete.
Keep the request date, documents submitted and acknowledgement. Ask which information is missing or inconsistent instead of repeatedly submitting your entire identity file.
Document a withdrawal request
Record amount, date, payment method and displayed status. Available cash, unsettled stakes and promotional credit may be treated differently.
A published processing time is a condition to check for the particular service. Ask for the reason for a hold and the relevant contractual clause in writing. Do not deposit more to supposedly unlock a withdrawal.
Respond to suspicious requests
Never disclose passwords or banking approval codes. If an intermediary asks for private fees or a tax to release money, stop and contact support through the domain you have independently checked.
If you sent documents to a fake site, preserve messages and consult CNIL’s identity theft guidance. For a dispute with a legal operator, prepare a dated complaint before considering mediation.
Worked example
A minimal record of a delayed withdrawal
Personal tracking example; do not send documents to Casiwin.
| Item | Record | Purpose |
|---|---|---|
| Withdrawal | Amount, date, reference | Identify the request |
| Verification | Required document, channel, receipt | Locate the missing step |
| Reply | Written reason and clause | Prepare a complaint |
Follow the appropriate procedure
Check the domain before sending documents; support a complaint with evidence.
Official sources
Frequently asked questions
Does an ANJ logo prove approval?
No. Match the domain and legal entity against the official register accessed independently.
Can Casiwin receive identity documents?
No. This guide is not an identity verification service. Do not send identification, banking details or access codes to the editorial team.